ThriveDesk - Customer Support Platform For SaaS & Ecommerce with Knowledge Base & Community Forum
- Client
- ThemeXpert
ThemeXpert is a web based software company. They make Joomla and WordPress themes and plugins, and they also make web applications for SaaS business. - Industry
- Web Development
- Company Size
- 15-20
- Headquarters
- Dhaka, Bangladesh
- Project Duration
- Full Time
Powerful yet easy to use customer support software designed to help bootstrapped SaaS startups, eCommerce businesses, WordPress businesses, and everyone else.
ThriveDesk is a cloud-based help desk software that helps businesses of all sizes provide excellent customer support. It offers a wide range of features, including:
#Shared inbox: This allows multiple agents to collaborate on tickets and ensure that customers receive timely responses. Live chat: This allows businesses to engage with customers in real time and provide instant support. #Knowledge base: This allows businesses to create a self-service help center where customers can find answers to their questions. #Community forum: This allows businesses to connect with customers and share ideas and solutions. #Reporting: This allows businesses to track metrics and track the progress of their customer support efforts. #Automations: This allows businesses to streamline workflows and eliminate repetitive tasks. #Integrations: This allows businesses to connect ThriveDesk with other tools and apps they already use. ThriveDesk is a powerful tool that can help businesses improve their customer support. It is easy to use and scalable, making it a good fit for businesses of all sizes.
I have been working on this project when I was a full time employee of ThemeXpert. I was responsible for the entire development of the community forum, knowledge base project.
I have used Laravel, React, Tailwind CSS, AlpineJS, TinyMCE and other technologies to build this project.
Meanwhile, I have also worked on the main product "ThriveDesk" which is a SaaS product for customer support.
Technologies
Hear it straight from ThemeXpert
"I've worked with Saiful on a number of projects and he's always been a pleasure to work with. He's a talented developer, and he's always been able to deliver on time and on budget. I'd highly recommend him to anyone looking for a developer."
Parvez Akther
CEO of ThemeXpert